New computers are whisper quiet, seeming to run on pure magic, but after a while computers can start making some pretty weird noises. Clicks, clunks, and about-to-take-off jet noises are the most common, but when should you worry? Your computer has a number of moving parts and even some stationary parts that can make noises. If you’re listening, your computer might be telling you about its current health and how you can help it run smoother, for longer.

When you hear a clicking noise: This could be normal if it’s more like a soft tick. Mechanical hard drives work a bit like a record player with a needle and platter, so you might simply be hearing it spin up and move the needle around. When it starts sounding like a loud click it’s usually the needle hitting the platter too hard or bouncing around. If your hard drive has started making alarming noises, you should bring it in as soon as possible. Just like a record player, scratches that ruin your data are possible, and if ignored for long enough, it doesn’t just skip and have trouble reading the drive, the whole thing can become unusable.

Our technicians can copy the files onto a new drive before it gets to that point, but retrieving data from a destroyed hard drive is rarely achieved without CSI-level expenses. It’s easier and much cheaper to replace the hard drive at the first sign of failure.

When you hear a clunking noise: Unsurprisingly, this one causes certain alarm. Computers aren’t meant to go clunk!  It may be a simple matter of a cable having shifted into the path of a fan and getting clipped during the spin. Remember when you pegged a card between your bicycle spokes? It might sound a little like that, skipping every now and then as it’s pushed away and drops back again. If that’s the case, our technicians will quickly secure the cable back where it belongs.

When you hear a jet-engine noise: Most computers and laptops have fans to keep them cool. The fans have to spin to move the air around, and the faster they’re spinning, the more noise they make. We start to worry when the jet-engine noise gets out of hand and it’s not just while you’re playing a resource-intensive game or doing some video editing. Constant jet-engine noise indicates your computer is struggling to cool itself down, perhaps because the fan vents are clogged with dust, your computer is in a poorly ventilated space, or the fan itself is worn. Each fan has ball bearings inside that wear out over time, making extra noise while it does the best it can. Our technicians can replace individual fans quickly and give your system a checkup to make sure nothing else has been affected.

When it’s beep city: Your computer’s friendly beep as you switch it on actually has multiple meanings. It’s not just saying hello. The single beep you normally hear indicates that it’s run a self-test and everything is fine. When your computer is very unwell, you might hear more beeps than usual. This is because each beep combination is a code to technicians, letting us know what’s gone wrong.

Certain beep combinations mean the memory is loose or damaged, others that the video adapter has a problem, etc. If your computer has started beeping differently, let our technicians know so we can decode it and repair the problem for you.

Some noises your computer makes will be normal, others a sign of deeper issues. Even if your computer seems to be operating correctly, a sudden onset of weird noises could mean failure is just around the corner. Taking early action ensures problems don’t escalate, costs are kept low, and your files remain where they belong.

Got some weird noises coming from your computer? Contact us today!

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You have likely been alerted by popups while browsing the web.  These, often flashing, advertisements claim your computer has more than a thousand errors requiring urgent attention to fix.  Perhaps helpfully, these popups offer a solution to cure your computer with a click of the mouse.  Buttons marked “fix now” appear to offer a simple fix to all your computer troubles. 

These advertisements are often described as Registry Cleaners, or by a few other names that attempt to convince the user they will somehow clean or improve their home PC.  Within the IT industry they are known as “scareware”.  They are software designed to convince you that your computer has problems it might not have. 

Are they trustworthy? 

Almost all popups and advertisements that use banners saying “Fix now for free” are not trustworthy at all.  They are little more than a scam attempting to take your credit card details, PC data or both. At best these programs might claim to scan your computer and show a convincing list of plausible sounding computer problems.  Using this, they will ask for payment to “fix” these problems to get your PC back in shape again. 

At worst these advertisements can be downright malicious. Some may attempt to use fake warnings and scare tactics to trick customers into installing spyware on their own computers. When installed, spyware will attempt to steal information in the background.  Attackers may use this technique to steal usernames, passwords, emails, and credit card details.  Sometimes the first sign a user has that something is wrong is when a virus scan detects software doing something it shouldn’t be.  

Do I need to clean the registry? 

The Windows system and various applications installed on your PC do leave files on stored your computer.  These files can stay behind or go out of date even after the application that initially made them has been removed.  These files can use up a little space on the hard drive and generally cause minor clutter within the system. 

Despite the large amount of “scareware” and fraudulent computer cleanup scans out there, legitimate applications designed to clean your system do exist.  This can be something we cover and is often done as a single small part of a complete computer tune up. Keeping up with out of date files and freeing up unused space is worthwhile and can be considered “good housekeeping”.  The vast speed boosts many online advertisements claim to unlock by simply moving files around are almost always false. 

The home computer, however, is commonly upgraded and can be boosted by more conventional means. If the speed of your PC is no longer up to the task, there are ways in which we can unlock far greater gains than simple housekeeping chores. 

PC Boosters 

Relatively low-cost hardware components such as memory can often be added to boost the speed of even an older PC and unlock a new lease of life.  Upgrading the computers RAM can double the working memory available to the operating system. With extra memory, many programs can keep more information available to work with. This upgrade reduces loading times and increases the computers ability to run more programs at once. 

Another common speed boosting upgrade involves how we store and load data from the computer. Switching from an older style mechanical hard drive to a modern Solid State Disk (SSD) can bring down the startup and loading time of any PC. 

Loading data from the hard drive is very often the slowest part of a computer, the bottleneck in an otherwise very fast system.  Because an SSD does not use any mechanical components the time to access the disk is nearly instant when compared to older, mechanical hard disks. 

Safe Speed Boosts 

These upgrades offer boosts in speed to rival a modern system at only a fraction of the cost originally paid for the computer. Upgrading the RAM, swapping to an SSD, or doing both will provide an instant, dramatic, and safe improvement to the speed of your PC.

 

If your computer is running slow contact us to arrange a real and professional cleanup today.

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Like many valuable things we buy, new computers suffer from wear and tear over time.  Our computers are particularly vulnerable as we have placed more and more demands on them every year.  New machines have got faster, quieter, more reliable, and more capable over time. At the same time our own computers have begun to slow and sometimes even stop performing altogether.

There are many ways to address the problem of a PC which isn’t quite performing up to the task anymore.  Whether frustratingly slow or no longer working; we are happy to take a look. When you bring your computer to us we will diagnose the condition and find a solution that works for you. Often times the simplest solution works best.  A complex problem sometimes only needs a simple repair to get your home computer up and running like new again.  Whether a small replacement part, loose wire, or bad connection; we will find and fix the problem to give your familiar, home machine a new lease of life.

Many computers come to us running slowly, taking a long time to start up, or freezing when trying to load files and programs.  Often owners have reached breaking point and become convinced the machine is fit for only the scrap heap. In many cases, the problem can be pinpointed to a bottleneck in the system.  A single, seemingly trivial,  part can be holding up the entire system. Amazingly, upgrading just that one component can make the whole machine run like new again.

Adding memory can provide extra space for programs to run faster.  Adding an updated, faster hard drive can allow files to be retrieved without delay.  In both cases, a low-cost single component can provide a cost-effective solution that makes an old machine like new again.

In some cases, computers succumb to more major faults.  A critical part, difficult to replace, may stop working altogether. A failure of the motherboard for example, the backbone that all other components connect to can be expensive, if not impossible, to fix.  Typically, with the fast-paced and ever-changing nature of computing, a motherboard will only house computer parts that were manufactured around a similar time.

A motherboard is almost certain to be incompatible with components built just a couple of years before or after its own design for example. Occasionally even a motherboard failure can be resolved too.  In these cases we strive, whenever possible, to find a replacement board of the same generation that will work alongside existing components.  The result is a cost-effective solution that keeps cost down by saving replacement parts.

In cases where a like-for-like replacement motherboard is not available, many parts of the computer may have to be replaced at the same time.  Often replacement costs in these cases can get close to, or even exceed the cost of buying a new machine.

We would always give advice where it makes sense financially and practically to consider replacing an old machine. Often, in this respect, a home PC can be considered a little like a car.  Sometimes a simple, non-expensive, easy to replace component such as the window wiper can fail.  While a crucial part to be used for driving; it would be silly to suggest replacing the vehicle once it has worn out.

A window wiper may be low-cost and simple to replace, but if the engine were to wear down or break the solution may not be quite as simple. Attempting to make a 30-year-old car as fast, safe, and reliable as a brand new model generally doesn’t make any financial or practical sense.  Sometimes the best course of action to save money and avoid breakdowns is a more up to date vehicle.

In computing, many of the same rules hold true.  The best solution in each case is always tailored personally to fit you and your own computer.

Contact us today to discuss your computer issues.  We’ll keep you informed about your machine and advise on the best course of action to get you up and running as quickly as possible.

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Remember how well your computer ran when you first brought it home? It was booting so fast, files were whizzing around at light speed, and no matter how many browser tabs you had open, nothing was slowing that baby down. It was spotless, inside and out. Then one day you turned it on and everything was so slooooow, taking forever to do anything – and that was only if you could even find your files in all the clutter. All that zip and speed you loved some much was gone.

The good news if you probably DON’T need a new computer, you simply need what we call a “format and reload” to:

Clear the clutter: Over time as you install applications you collect icons, files and options everywhere. They’re not necessary, they’re not used, but they were installed automatically “just in case”. It’s a bit like when your overnight guest shows up with a massive suitcase and then claims a shelf in your bathroom. Those applications are making themselves at home in a big way! All that uninvited clutter is slowing your system down and making it hard for you to find the things you need. Simply put, it’s a mess. We can clean your system back to pristine in no time.

Beat viral overload: Is the virus really gone? Sometimes a virus has multiple layers and can bury itself so deep even your antivirus doesn’t see it. Despite getting the all-clear from your antivirus, you might also be seeing the damage from the infection. Perhaps the virus made a mess of your internal file structure, left pieces of code all over the place, or deleted files essential for smooth running. When an infection has been cleared but the system is still running slow, we recommend booking an appointment on our website ASAP for a check-up.

Assess incompatible software: Installing a new piece of software can sometimes produce unexpected results. While your system met the hardware and operating system requirements, maybe it’s simply not playing nice with your other applications. Maybe they’re fighting over the same resources, system files, or clashing with one of your hardware components. Clearly, something isn’t quite right, but you’re not sure what. We love to play detective and get your system back to normal.

Archive older files: Some of your files are definite keepers, long term. Your photos, recipes, accounts, etc. they’re all important to keep – but are they important to keep sitting on your desktop? They’re not just slowing your computer down, you’re at risk of losing them in a crash. It’s much safer to archive them to an external drive or cloud storage, simply let us know what you’d like to keep.

What exactly is a computer format-and-reload? It’s like a car tune-up, but more flexible. Rather than tick the boxes saying we’ve changed the oil, cleaned the filters, etc. we treat each computer as a unique case. Sometimes we can tune it up in a few minutes, and that’s all it needed. Sometimes it’s worth starting over like day 1.

We can reinstall Windows and migrate your data (photos, docs, emails, bookmarks, etc), putting back only what you WANT to keep. The rest of the clutter that built up over time or piggy-backed on a virus gets flushed away. We can also set up your email and install any devices you need, like printers. It’s doing whatever is necessary to give you a fresh start with your computer, but keeping the essentials.

Ready to get back up to speed? Contact us today!

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Whoa, who slammed on the brakes? Your computer used to speed through startup and let you open almost everything at once, but now it’s struggling to crawl along! Everything takes so much longer or crashes without warning. Something isn’t right. If it’s gotten so bad that you’ve found yourself drooling over the idea of a new computer, even though your system isn’t that old, we’ve got some good news: you can get your whizzy speeds back with a little TLC.

 

 

Computers generally start slowing down within 12 months, but it’s not because their parts are broken and it’s not because they’re faulty. It’s not even because you have so many browser tabs open that you lose count. Slow computers have a number of causes, but the most commons ones are easily fixed.

Background programs

Whenever your computer is turned on, it’s running programs in the background. You didn’t start them and they may not be essential to operation, but off they go anyway. You can’t even see some of them, they don’t have windows or anything to look at. A good example is your antivirus program. You don’t need to see it all the time, but you know it’s running in the background, protecting you.

Over time, more and more programs might slip into the background and casually suck up your system’s resources, like iTunes helper, Acrobat updater, Cortana listening, Skype or Spotify. We can speed up your system by setting these background programs to run only when you need them, or remove them completely.

Application bloat

How do you improve last year’s version of a program? Add more features! The problem with this is the applications become bloated with features you may not need (or even know about), but that keep needing more and more system resources. Each time the developers review their programs, they assume you’ve bought the latest and greatest computer and can run whatever they release.

This means a slow computer can sneak up after an auto-update. You may not even know that the update happened, just that your computer is suddenly making you very unhappy. Eventually, your system grinds to a halt. We can remove unused applications or increase your computer power as required.

Slow hard drives

Your data is stored on a part called a hard drive. It’s usually a mechanical type that works like a record player, with a spinning platter and a “needle” reading it. If you data is spread out across lots of places on the platter, the hard drive head “needle” has to go backwards and forwards thousands of times just to retrieve a single file. Unsurprisingly, that takes more time to bring up your file. We can optimize your data to give the hard drive head a break, but an even better solution is to upgrade to an SSD. That’s a Solid State Drive that stores data in memory chips, like your USB drive, and has no moving parts. Without the physical need to move a hard drive needle, your computer can access data much faster.

Unfortunately, once your computer starts slowing, for whatever reason, the problem only gets worse. The background programs will continue to multiply, the bloat keeps coming, and the hard drive begs for relief. Rather than buy a whole new system though, it’s completely possible for your current computer to go back to being lightning fast – and for a fraction of the cost.

Would you like us to give your computer a new lease on life? Contact us today!

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It seems to happen overnight. One day you’re logging in normally and jumping right into the action, the next day booting up takes so long you not only have time to make a cup of coffee, you could have run out to the local café for the good stuff.

This is the stage where many people throw their hands in the air and start wishing for a new computer.

Except your computer isn’t broken and doesn’t need replacing, it’s just….slow. Time-wasting, focus-losing, frustratingly slow.

Like any machine, computers have parts that wear out – particularly if they have moving parts that are in near-constant use.

The hard drive is the #1 cause of speed bottlenecks in most computers.

Traditional hard drives are made up of a stack of round magnetic platters, spinning at up to 7200 RPMs, while a read/write head on a mechanical arm whizzes back and forth.

Eventually, the platters take longer to spin up, unable to reach full throttle, and the mechanical arm becomes sluggish.

Which leaves you waiting and waiting…

 

The new era of hard drives is here with Solid State Drives (SSD) – and they have no moving parts. 

Zero.

They’re actually a lot like your USB stick that continually takes a beating but still performs perfectly.

Making a simple upgrade to SSD can knock minutes (an eternity) off boot time, as well streamlines regular computer operations with rapid fire functionality. They’re:

• Cool – Don’t generate heat, which means other components also run more efficiently
• Durable – No moving parts to wear out
• Compact – A little larger and thicker than a credit card
• Long-lasting – You’re actually more likely to replace your entire system before the SSD wears out
• Lightning fast – Data is accessed instantly
• Suitable for all systems– laptops and desktops

Upgrading your tired hard drive to a super-fast SSD can be done within one day.

For only $150, we will supply and install a 250GB SSD for you, as well as clone your existing hard drive to it (Windows, programs and data).

Or if you would like a new SSD with a fresh Windows installation (optimum speed boost), we can absolutely hook you up.

 

Contact us and book your SSD upgrade today!

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